Return and Refund Policy for MyMart.co.nz

1. Introduction

Welcome to MyMart.co.nz ("we," "us," or "our"). Our aim is to provide you with an exceptional shopping experience, and we understand that there may be occasions when you need to return a product or request a refund. This Return and Refund Policy outlines the procedures and guidelines for returns, refunds, and exchanges to ensure a smooth and transparent process for our valued customers.

2. Returns

We accept returns under the following conditions:

2.1 Eligibility for Returns

You may be eligible for a return if:

• You have purchased the item directly from MyMart.co.nz.
• The item is in its original condition, unused, and unopened.
• You initiate the return within 30 days from the date of delivery.

Please note that certain products may be excluded from our standard return policy due to hygiene reasons or specific product characteristics. Such exclusions will be clearly mentioned on the product pages.

2.2 How to Initiate a Return

To initiate a return, please follow these steps:

a. Log in to your MyMart.co.nz account.

b. Go to the "Order History" section and select the order containing the item you wish to return.

c. Click on the "Return Items" button and follow the on-screen instructions.

If you made a purchase as a guest and do not have an account, please contact our customer support team at support@mymart.co.nz to initiate your return.

2.3 Return Shipping

Customers are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product. In such cases, we will provide a prepaid shipping label.

3. Refunds

Upon receiving and inspecting the returned item, we will process your refund. Refunds will be issued to the original payment method used for the purchase. Please allow 1-5 business days for the refund to appear in your account, depending on your payment provider.

4. Exchanges

We currently do not offer direct exchanges. If you need a replacement item, please follow the return process as outlined above and place a new order for the desired item.

5. Damaged or Defective Items

If you receive a damaged or defective item, please contact our customer support team within 3 days of receiving the product. We will provide instructions on how to return the item, and we may offer a replacement or a refund, depending on the situation.

6. Non-Returnable Items

Certain items are non-returnable, including:

• Digital goods
• Services

7. Changes to this Policy

We may update this Return and Refund Policy to reflect changes in our practices or for legal reasons. 

8. Contact Us

If you have any questions or concerns about our Return and Refund Policy, please contact us at support@mymart.co.nz